DocsNADSuspend Activation

Suspend or Activation

See also API reference for NAD

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This request is initiated when the Customer wants to suspend or activate his registered proxy within NAD. Only the following status can be changed:

• From Suspended by Customer to Active
• From Active to Suspended by Customer

In NAD Suspend/Activate, Enquiry by Secondary ID request is initiated first to retrieve all the Customer’s registered proxies across NAD. Participant will display the list of proxies for the Customers – proxies where status are Active, Suspended (by the Customer) and Suspended (by the Participant)

If there is no record to be displayed, Participant will display a message to the Customer

Please note that Customer should not be able to modify a proxy that is registered with another Participant, and status is Suspended by either the Customer or Participant

Sample Use Cases

Sample Participant Proxy Suspension/Activation

Proxy Suspension or Activation Conditions

Proxy Exists	Exists in the same Participant	Same Account	Proxy Status	Action By RPP	Action by Participant
No	-	-	-	Scenario is not applicable	-
Yes	Yes	-	INACTIVE	Scenario is not applicable	-
Yes	Yes	-	SUSPENDED (by Customer)	Activate Proxy	Display Proxy Activation accepted
Yes	Yes	-	SUSPENDED (by Participant)	Scenario is not applicable. Record can only be viewed	-
Yes	Yes	-	ACTIVE	Suspend Proxy	Display Proxy Suspension accepted
Yes	No	-	INACTIVE	Scenario not applicable	-
Yes	No	-	SUSPENDED (by Customer)	Scenario is not applicable. Record can only be viewed	-
Yes	No	-	ACTIVE	Scenario is not applicable. Record can only be viewed	-

Successful End-to-End Proxy Suspension or Activation Flow

Step	Sender	Receiver	Processes
1	Customer	OFI	Customer logs into Online Banking or Mobile Banking app and initiates a Proxy Suspension or Activation
2	OFI	RPP	OFI performs the following: Authorize and validate the Proxy menu request Any other validations If all validations are successful: Send Enquiry by Secondary Id message request
3	RPP	OFI	RPP performs the following: Message Validations Business Validations Proxy Validations If any of the validations are not successful: Send a NEGATIVE/REJECT response If all validations are successful: Send all the proxies registered and other related account information
4	OFI	Customer	OFI performs the following: Message Validations Business Validations If all validations are successful: If SUCCESSFUL response is received: Display a successful message to the Customer If UNSUCCESSFUL response is received: Display an error message to the Customer Notes: OFI will not be able to modify proxy under Suspended status. This will only be displayed for Customer to view OFI will not be able to modify proxy belonging to another Participant. This will only be displayed for Customer to view
5	Customer	OFI	Customer performs the following Review the proxy and the accounts linked to the proxies Select which proxy to modify
6	OFI	RPP	OFI performs the following: Authorize and validate the Proxy Deregistration request Any internal validations If all validations are successful: Send Proxy Suspension/Activation message request
7	RPP	OFI	RPP performs the following: Message Validations Business Validations Proxy Validations If any of the validations are not successful: Send a NEGATIVE/REJECT response If all validations are successful: Update details with the new information Send Proxy Suspension/Activation message response
8	OFI	Customer	OFI performs the following: Message Validations Business Validations If all validations are successful: If SUCCESSFUL response is received: Display a successful message to the Customer If UNSUCCESSFUL response is received: Display an error message to the Customer

Notes:

• The exception scenarios will be handled similarly to Account Enquiry flows

See also

• Recommended validation
• How to deregister proxy from NAD