We've Launched a New Documentation Website (Beta Launch)

The documentation for DuitNow is now available on our newly launched documentation platform. This is an initial beta rollout of our new documentation site, designed to become the long-term home for all documentation moving forward.

You'll find the familiar content you're used to—now hosted on a new platform that will progressively receive updates and enhancements.

We encourage you to start accessing DuitNow materials there to explore the new experience and ensure you're viewing the latest documentation updates. If you have any feedback, please reach out to us.

Visit the New Documentation Website

DuitNow Reversal

Overview

A DuitNow Reversal (formerly known as credit transfer reversal) is a process that returns funds from a completed transaction to the original payer. This can happen due to various reasons, such as customer disputes, suspected fraud, or merchant-initiated cancellations (e.g., pre-authorisation cancellations).

Features/Services

View all service process flows to better understand the integration process.

DuitNow Reversal Overview

This service allows the Acquirer to issue reversals to the Issuer and Customer when there's a refund request for a dispute or transaction timeout.

Types of Reversals

There are four main types of reversals, but DuitNow Reversal supports two types:

Refund

A refund occurs when a merchant or recipient returns funds to a payer after a transaction has been completed and settled. This refund is processed as a separate transaction, transferring the funds from the merchant’s account back to the payer's original payment method.

Integration

Review the documentation to understand DuitNow Reversal and its features. This step covers prerequisites like technical requirements, account setup, and compliance, ensuring a smooth integration and onboarding process.

Types of Reversals

Refund

Integration of this service is mandatory. If it has already been integrated, you may skip this step.

Related Services

Network Administration

Signing on/off and echo with DuitNow system. Ensuring its smooth operation and reliable service delivery.

Pay by Proxy

Pay by Proxy allows customers to make payments using a registered Proxy ID, such as a mobile number, NRIC, passport number, army number, or business registration number.

Pay by Account

The Account Resolution Enquiry API verifies the validity of a beneficiary account before processing a payment request, ensuring the account is ready to receive funds.