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Registration

When registering a proxy, Participant will need to provide the Customer’s Secondary Id. The Secondary Id will be used to identify the proxies that have been registered for the Customer. Secondary Ids that will be used depends on the type of account as well as individuals

Type of CustomerSecondary ID Allowed
IndividualFor Malaysian:
  • NRIC
  • Army Number
  • Police Number
For Foreigner:
  • Passport Number
Corporate or Sole ProprietaryBusiness Registration Number (BRN)
NGOBusiness Registration Number (BRN)
GovernmentBusiness Registration Number (BRN)

Successful End-to-End Proxy Registration Flow

StepSenderReceiverProcesses
1CustomerIssuer (OFI)Customers logs into Online Banking or Mobile Banking app and initiates a Proxy Registration
2Issuer (OFI)RPPOFI performs the following:
  • Retrieve Customer’s profile e.g. NRIC, Army Number, Passport Number, Mobile Number or Business Registration Number depending on what the customer has used as identification during onboarding, and the accounts that can be linked to the proxy
  • Allow Customer to select which proxy to register and link to which account
  • Authorize and validate the Proxy Registration request
  • Any other validations
If all validations are successful:
  • Send Proxy Registration message request
Notes:
  • If multiple proxies are allowed to be submitted by the Customer at one time, OFI will have to send the registration request one at a time to RPP
  • OFI will need to send the Secondary Id for every registration request. This is used to identify the proxy registered by the Customer within RPP across multiple Participants
3RPPIssuer (OFI)RPP performs the following:If any of the validations are not successful:
  • Send a NEGATIVE/REJECT response
If all validations are successful:
  • Register the proxy and account into NAD
  • Set the status to Active
  • Send Proxy Registration message response
4Issuer (OFI)CustomerOFI performs the following:If all validations are successful:
  • If SUCCESSFUL response is received:
    • Display a successful message to the Customer
  • If UNSUCCESSFUL response is received:
    • Display an error message to the Customer
    • Duplicate proxy handling (if any)
Notes:
  • In the event the proxy is already registered with another Participant (duplicate scenario), Participant shall allow Customer to confirm whether to transfer the proxy to the new account with the OFI (display confirmation message with the name of the other Participant)
  • Participant should ensure the Secondary Id of the duplicate proxy is the same as the Secondary Id of the Participant’s customer before confirming with the Customer whether to transfer the proxy to the Participant’s account. If Customer confirms on it, then OFI will send a request to TRANSFER BANK to RPP