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...National Addressing DatabaseIntegrationSuspend Activation

Suspend or Activation

This request is initiated when the Customer wants to suspend or activate his registered proxy within NAD. Only the following status can be changed:

  • From Suspended by Customer to Active
  • From Active to Suspended by Customer

In NAD Suspend/Activate, Enquiry by Secondary ID request is initiated first to retrieve all the Customer’s registered proxies across NAD. Participant will display the list of proxies for the Customers – proxies where status are Active, Suspended (by the Customer) and Suspended (by the Participant)

If there is no record to be displayed, Participant will display a message to the Customer

Please note that Customer should not be able to modify a proxy that is registered with another Participant, and status is Suspended by either the Customer or Participant

Successful End-to-End Proxy Suspension or Activation Flow​


Successful End-to-End Proxy Suspension or Activation Flow
StepSenderReceiverProcesses
1CustomerIssuer (OFI)Customer logs into Online Banking or Mobile Banking app and initiates a Proxy Suspension or Activation
2Issuer (OFI)RPPIssuer (OFI) performs the following:
  • Authorize and validate the Proxy menu request
  • Any other validations
If all validations are successful:
  • Send Enquiry by Secondary Id message request
3RPPIssuer (OFI)RPP performs the following:If any of the validations are not successful:
  • Send a NEGATIVE/REJECT response
If all validations are successful:
  • Send all the proxies registered and other related account information
4Issuer (OFI)CustomerIssuer (OFI) performs the following:If all validations are successful:
  • If SUCCESSFUL response is received:
    • Display a successful message to the Customer
  • If UNSUCCESSFUL response is received:
    • Display an error message to the Customer
Notes:
  • Issuer (OFI) will not be able to modify proxy under Suspended status. This will only be displayed for Customer to view
  • Issuer (OFI) will not be able to modify proxy belonging to another Participant. This will only be displayed for Customer to view
5CustomerIssuer (OFI)Customer performs the following
  • Review the proxy and the accounts linked to the proxies
  • Select which proxy to modify
6Issuer (OFI)RPPIssuer (OFI) performs the following:If all validations are successful:
  • Send Proxy Suspension/Activation message request
7RPPIssuer (OFI)RPP performs the following:If any of the validations are not successful:
  • Send a NEGATIVE/REJECT response
If all validations are successful:
  • Update details with the new information
  • Send Proxy Suspension/Activation message response
8Issuer (OFI)CustomerIssuer (OFI) performs the following:If all validations are successful:
  • If SUCCESSFUL response is received:
    • Display a successful message to the Customer
  • If UNSUCCESSFUL response is received:
    • Display an error message to the Customer