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...National Addressing DatabaseIntegrationSuspend Activation

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Suspend or Activation

This request is initiated when the Customer wants to suspend or activate his registered proxy within NAD. Only the following status can be changed:

  • From Suspended by Customer to Active
  • From Active to Suspended by Customer

In NAD Suspend/Activate, Enquiry by Secondary ID request is initiated first to retrieve all the Customer’s registered proxies across NAD. Participant will display the list of proxies for the Customers – proxies where status are Active, Suspended (by the Customer) and Suspended (by the Participant)

If there is no record to be displayed, Participant will display a message to the Customer

Please note that Customer should not be able to modify a proxy that is registered with another Participant, and status is Suspended by either the Customer or Participant

Successful End-to-End Proxy Suspension or Activation Flow​


Successful End-to-End Proxy Suspension or Activation Flow
StepSenderReceiverProcesses
1CustomerIssuer (OFI)Customer logs into Online Banking or Mobile Banking app and initiates a Proxy Suspension or Activation
2Issuer (OFI)RPPIssuer (OFI) performs the following:
  • Authorize and validate the Proxy menu request
  • Any other validations
If all validations are successful:
  • Send Enquiry by Secondary Id message request
3RPPIssuer (OFI)RPP performs the following:If any of the validations are not successful:
  • Send a NEGATIVE/REJECT response
If all validations are successful:
  • Send all the proxies registered and other related account information
4Issuer (OFI)CustomerIssuer (OFI) performs the following:If all validations are successful:
  • If SUCCESSFUL response is received:
    • Display a successful message to the Customer
  • If UNSUCCESSFUL response is received:
    • Display an error message to the Customer
Notes:
  • Issuer (OFI) will not be able to modify proxy under Suspended status. This will only be displayed for Customer to view
  • Issuer (OFI) will not be able to modify proxy belonging to another Participant. This will only be displayed for Customer to view
5CustomerIssuer (OFI)Customer performs the following
  • Review the proxy and the accounts linked to the proxies
  • Select which proxy to modify
6Issuer (OFI)RPPIssuer (OFI) performs the following:If all validations are successful:
  • Send Proxy Suspension/Activation message request
7RPPIssuer (OFI)RPP performs the following:If any of the validations are not successful:
  • Send a NEGATIVE/REJECT response
If all validations are successful:
  • Update details with the new information
  • Send Proxy Suspension/Activation message response
8Issuer (OFI)CustomerIssuer (OFI) performs the following:If all validations are successful:
  • If SUCCESSFUL response is received:
    • Display a successful message to the Customer
  • If UNSUCCESSFUL response is received:
    • Display an error message to the Customer